Operational Change Control Best Practices	First published July 04
Byron Love, MBA, PMP, CEC, IT Project+, MCDBA Internosis, Inc	Rating

Executive Summary

Effective change management is vital to providing high-quality IT services in modern computing environments. Prior to Windows Active Directory, Windows was more of a departmental operating system. An organization could effectively manage its Windows infrastructure on a department by department basis. Now with Active Directory, Windows has become an enterprise operating system and cannot be managed effectively using a departmental model. Enterprise-wide IT governance is now essential. Changes at the departmental level can have an enterprise-wide impact and must be managed in a systematic manner.

Key Points:

• Communication

• Operational Change Control Defined

• Change Management

• Integrated Change Control

• Awareness of the Impact of Change

• Elements of Operational Change Control

• Change Control Policy

• Operational Change Management

• Project Change Management

• Configuration Management

• Change Control Board

• Change Management Tools

• Change Management Repository

• Release Management

• Operational Change Control Relationships to Other Processes

• Quality Assurance

• Asset Management

• Benefits of Operational Change Management

• Industry Models

• Control Objectives for Information and Technology (COBIT)

• IT Services Capability Maturity Model (CMM)

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