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Service Delivery Management
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Sandeep Mehta

Purpose of this Article

This article describes the scope and functions of Service Delivery Management. What does it mean? What do Global operations and account management mean.

 

 

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Key Points:

  • Service Delivery Model

  • 1. Communication

  • 2. Relationship

  • 3. Identifying Problems/ Providing Solution

  • 4. Planning

  • 5. 24 X 7 Support

  • Follow the Sun Approach

  • 6. Technology

  • 7. Implementation

  • 8. Quality

  • 9. Integration

  • Program Management

  • Summary

To date, 259 people have rated this article. The average rating is 4.22

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