Project Issue Management Software

Issue Tracking Software

Our project issue management software is about logging issues and tracking issues. To do this we need to have a piece of issue tracking software to record issues and report on a regular basis on the status.

Action Items

Much of the core functionality of the issue management software is based on different things that generate action items. By combining all these action items into a manageable chunk for the Project Manager we have a more efficient project.   For example, action items can be generated from

• Project Benefit identification (follow up benefit delivery)
• Project Risks (what are we doing to mitigate the risk)
• Project Issues (how do we resolve the issue)
• Project Quality Reviews (what do we need to fix)
• etc. 

All these action items are logged into the issue management software in a common format and assigned to individuals.  The Project Manager can then focus on what is due or outstanding no matter where it came from.

The Project issue management software can have more than one action item. In the example there only one Action Items. The screen displays the first (1 of 1)

At the top you can see a pin. This allows you to attach documents to the issue. If fact most screens have a pin to attach documents within the issue management software.

Benefits

• The issue management system allows all issues to be viewed in one place
• Easy to see information about issues because it is in a single consistent format
• Only one person responsible for each issue and action item so that you avoid the "...I thought he was doing it..." situation
• Each issue is clearly defined in the issue management software. You have the problem, and the actions, or what is being done to fix it. The project manager can see quickly what is being done.
• Easy to configure types of issue within the issue management software to suit your organisation.
• Easy to set up issue management priority to suit your organisation.
• Overcomes the problem of people wasting their time creating their own issue tracking software in all sorts of different formats.
• Easy to learn how to use the issue management tool so that little time is wasted training people on issue management

Issue Reports Available:

Issue Management

• Single issue
• Issues by phase
• Open issues by owner
• Open issues by issue number
• Open issues by priority
• Closed issues
• All issues by type
• All open issues by type
• All issues by type raised since a date
• All issues by type closed since a date
• All issues between two dates

  Actions

  • Action items due in date order
  • All action items in name order
  • Action items by phase
  • Action items overdue by date
  • Action items overdue by name
  • Action items completed by a date
  • Actions items for a particular person

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