Business Process


Identify Business Process Impacts

Perform a gap analysis between the existing processes and the package to be implemented to understand where there are likely to be process changes required.
  • Existing Business Processes
    1. Workshop the existing processes with the Vendor or Implementation Partner.
    2. Identify the impacts and work required to change business process or the system.
    3. Decide on the best approach.
    4. Determine if business process changes can be incorporated before or after implementation.
  • Updated Business Process Modeling Worksheet
  • List of changes and whether they are to occur before or after implementation

Once the business process model is complete, you can work through the model with the people who are most familiar with the new application - the Vendor or Implementation Partner. They will be able to identify where the process will not fit. A decision then needs to be made as to whether you modify the system to suit the business process, or vice versa.

In a perfect world, we would look at our current processes ("As Is") and design the ideal processes ("To Be"). Unfortunately there are likely to be processes designed into the new application (System Designed Processes). The actual "To Be" will be a balance between what we do now, what we would like to do given no system constraints, and what the system is designed to do.

To decide if you change the process or system, may require some investigation and costs to be analysed. The process is covered in the Configuration and Customisation section in the activity to Identify Customisation Requirements. Once the to be changed processes are identified you can map the new processes.

At this stage it is useful to document the gaps and the impacts as there may be considerable discussion in a short, intensive workshop and it may result in weeks or even months work.

Gap Analysis Document to record all the gaps identified in Business Processes

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