is useful at this stage to agree a format for the training.
A number of training modules are likely to be produced and
if a template can be prepared, it will simplify the preparation
and delivery. A consistent look and feel for each process
training module will make it easier for staff to understand.
The key points to communicate are:
- Where does this process fit in the bigger picture?
- What is the scope of the process?
- What does it replace?
- Who will be impacted?
- What is the new business process?
- Is there any supporting material such as forms, documents
- How and when will it be rolled out?
Preparation of the training may also entail updating user
manuals or procedure documents. Just because the training
has been delivered, it does not mean the business process
will be implemented without a problem. The implementation
will need to be monitored so training time should be allocated
for mentoring type work. It may also be that the change has
some unforeseen negative impacts and the process has to be
amended. This will require the training materials to be updated.