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When
the system is to go live, the users will receive training
on two interconnected subjects:
- The processes they must follow to complete their work
- The way in which they will use the system
Given a format was developed for the pre training, the same
format can be used for this activity to prepare the material
for the final training. Interwoven will be how to use the
application, but gaps can be left to fit this in. It is always
useful to structure the training as a journey. We start here
and undertake a number of tasks until we get to this point
where we need to interact with the application. This is how
the screen should be used. Once the screen input is complete,
we continue the journey until we interact with the system
again. Those interactions will be completed as part of the
user training undertaken prior to conversion.
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