the process is changed, there should be support available
to ensure the users are using the agreed process. If problems
occur, they should be analysed and if necessary changes implemented.
Any change will result in a change to the business process
map, and an update to the training.
Where multiple sites are involved, there is the risk of different
interpretation of the process in different sites. Sometimes,
if there are a number of users and sites involved, it is useful
to do it site by site. After the first site is complete, have
someone from that site go to the second site and help them
- Firstly the credibility of someone who has "been
there done that" will assist the implementation.
it will lessen the chance of individual interpretation
of the process.