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The
list of work outstanding is a moving target. It will change
almost hourly however the focus should be on the work the
project team knows will not be completed before handover.
If it is to be completed before handover, do not include it
on the list. Of course this means a last minute update to
the list at handover.
The list should provide a reference number. This may be the
service call number in your service desk software, or a number
recorded in a project problem register. It should also indicate
the area of the problem. This may be training, applications
development, configuration, enhancement, hardware, network,
or any other category that makes sense in the organisation
for this particular implementation.
The work may need to be re-assigned from the Project Team
to Production Support. This should be done in conjunction
with Production Support. It may be assigned to an individual
or to a department. The people responsible for taking on support
of the application need to ensure they are able to handle
the volume of work being passed their way. It may even be
appropriate to assign members of the Project Team to Production
Support areas for a period of time.
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