sometimes become difficult to maintain due to the fact that
the Project Team who configured and customised the application
disperse. There is no record of what has been done,
or why it was done in that manner. By documenting it into
a report, the ongoing support for the application is considerably
improved. There is a reference to see why decisions were made
and how they were incorporated into the final product.
This report can be completed as the project proceeds through
the phase. Sections can be allocated to particular parts of
the team (e.g. those involved in configuration) and they can
write as they go. At the end, it should be largely complete.
The report is used as part of the handover package to those
responsible for ongoing maintenance. If the work undertaken
was extensive, it may be appropriate to create a folder structure
to store documentation. This can be hyperlinked to the report.